Terms of use

DE VERE BOOKING TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

These Terms are applicable to all Contracts of any kind made by De Vere (De Vere Limited) and its Clients and apply to all reservations, bookings and agreements for accommodation, dining and use of services at De Vere hotels.

De Vere is registered in England and Wales under company number 6137931 with its registered office at The Inspire, Hornbeam Square West, Harrogate, North Yorkshire, HG2 8PA. To contact De Vere, please email: [email protected]

Clients are asked to read these Terms carefully and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of De Vere.

In these Terms:

Applause: has the meaning given in the Payments and Rates section;

Booking Confirmation: means the confirmation e-mail a Client will receive when a Client’s offer is accepted by De Vere;

Client: means the person for whom De Vere has agreed to provide the Services in accordance with these Terms. If De Vere has agreed to provide services through the RFP Process, then those services shall be supplied on separate terms and the individual(s) to whom services are supplied under the RFP Process shall not be considered Clients for the purpose of these Terms;

Contract: means the contract for the provision of the Services between De Vere and Client;

Pay Later: has the meaning given in the Payments and Rates section;

Pay Now: has the meaning given in the Payments and Rates section;

RFP Process: means the process through which non-standard events and/or group bookings are priced and booked;

Services: means accommodation, dining (where applicable) and other services (as applicable), described by De Vere on its website, in its brochure, or over the telephone which the Client books and De Vere is to supply pursuant to the Contract;

Terms: means these booking terms and conditions, as amended from time to time;

Website: means De Vere’s website at: devere.co.uk (as may be amended from time to time)

1. FORMATION OF CONTRACT

1.1. De Vere shall supply and the Client shall purchase the Services in accordance with the Contract, which shall be governed by these Terms to the exclusion of any and all other terms.

1.2. None of the information on the Website, in any of De Vere’s brochures, or given by De Vere staff over the telephone constitutes an offer from De Vere. This information constitutes an invitation for Client(s) to make an offer to De Vere and De Vere may accept or decline any such offer for any reason.

1.3. A Contract shall only come into effect and shall only become binding on De Vere when a Client’s offer is accepted in writing by De Vere – this will be the point at which De Vere issues a Booking Confirmation.

2. CLIENT INFORMATION

2.1. The Client shall, at his/her own expense, supply De Vere with all necessary data or other information relevant to the supply of Services, as reasonably requested by De Vere, within sufficient time to enable De Vere to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information.

3. DE VERE INFORMATION

3.1. The images of rooms on the Website and in De Vere brochures are displayed for illustrative purposes only. Although De Vere makes every effort to display rooms and facilities accurately, there may be minor discrepancies between these images and the Services supplied.

4. PAYMENT AND RATES

4.1. The booking rate payable by the Client shall be clearly set out (or explained to the Client, as applicable) as “Pay Now”, “Pay Later” or “Applause” at the point a booking selection is made. The booking rate will be confirmed in the Booking Confirmation.

4.2. The Client will generally have a choice of rates at the point a booking selection is made. However, the specific rates and pricing available in any particular case will depend on availability and demand at any given time.

4.3. Pay Now – this is the advance purchase standard rate. For bookings made on Pay Now rates, full payment will be taken at the time of booking. This payment is not refundable in the event of any cancellation or no-show. The Client has no right to make changes to bookings made on PayNow rates.

4.4. Applause – this is the deferred purchase discounted rate that may be available to De Vere loyalty scheme members. For bookings made on Applause rates, card details are taken at the point of booking. Bookings made on Applause rates can be either full pre-payment with no refunds, cancellations or transfers allowed or can be flexible, cancelled by the Client at no cost up until 2pm on the day prior to the Client’s scheduled arrival. Please refer to the information provided at the time of booking. Certain De Vere hotels may allow for later cancellation at no cost – this information will be stated in the Booking Confirmation.

4.5. Pay Later – this is the deferred purchase standard rate. Card details are taken at the point of booking but bookings made on PayLater rates can be cancelled by the Client at no cost up until 2pm on the day prior to the Client’s scheduled arrival. Certain De Vere hotels may allow for later cancellation at no cost – this information will be stated in the Booking Confirmation.

4.6. All rates featured on the Website or quoted by telephone are subject to availability and De Vere reserves the right to refuse any booking for any reason. Prior to receipt of a Booking Confirmation, all prices are subject to change without notice and De Vere does not guarantee that any particular type of rate will be available in respect of any particular booking.

4.7. If De Vere accepts and processes a Client offer where a pricing error is obvious and unmistakable and could reasonably have been recognised by a Client as a mispricing, De Vere may end the Contract and refund any sums paid.

4.8. All charges, whether the PayNow Rate, the PayLater Rate or Applause Rate, are inclusive of Value Added Tax at the current prevailing rate. Indicative alternative currency rates used to estimate cost and balance of cost are based on current exchange rates and are subject to fluctuation.

4.9. Any additional charges due to De Vere from the Client for the Services shall be paid by the Client on presentation of an invoice prior to the Client leaving the relevant De Vere hotel. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by De Vere using any credit or debit card details held on file. Payment via cheque or cash is not accepted.

5. CANCELLATIONS

5.1. Pay Now: any Contract made on PayNow is not refundable in the event of Client cancellation or if the Client and/or their guest(s) fail to take up the Services on the day specified in the Contract, except for the circumstances set out in the Termination section below. The Client has no right to make changes to Contracts made on PayNow rates. No Client-requested changes will be made unless agreed by De Vere in writing.

5.2. Pay Later / Applause: the Client may cancel any Contract made on PayLater or Applause flexible rates at no cost up until 2pm on the day prior to the Client’s scheduled arrival. If the Client fails to cancel in time or take up the Services on the day specified in the Contract, the Client will be charged the total cost for the first night of the booking, which shall be calculated as follows:

Number of rooms booked x price of each room on the first night of the booking.

5.3. De Vere reserves the right to cancel a booking for any reason. If De Vere needs to cancel a booking it may offer an alternative hotel for the fulfilment of such booking, and it will not charge any administration fees. The Client may accept or decline such offer in its discretion and if the Client declines, De Vere will make a full refund of the fees paid. The payment of the full refund will be the full amount of De Vere’s liability to the Client..

5.4. The cancellation policy is subject to change. Please check these Terms regularly to understand the current position. The Booking Confirmation will always reflect the current position.

6. VARIATION IN SERVICES

6.1. De Vere may at any time make changes to the Services, without notice to the Client, which are necessary to comply with any applicable safety or other legal or regulatory requirements, for example, to address a security threat, extraordinary environmental conditions, unforeseen damage to premises or a national state of emergency, or changes which do not materially affect the nature or quality of the Services.

6.2. De Vere reserves its right to make changes to the Services in other circumstances, upon notice to Client, in exceptional situations which may include any of the following: unforeseen system failures, utility outages, health hazards and emergency renovations to premises. In the unlikely event that this happens, Client has the right to:

6.2.1 Accept the changed arrangements as notified;

6.2.2 Make alternative arrangements with De Vere; or

6.2.3 Cancel the booking in accordance with paragraph (a) of the Termination section below.

6.3. If a Client wishes to amend any booking details, changes should be advised to De Vere at least 24 hours before the Client’s scheduled arrival date. De Vere shall confirm with the Client in writing if such changes can be accommodated. Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions requested by the Client must be agreed by the Client and De Vere in writing. Whilst every effort is made to fulfil any particular requests, these requests do not form part of the Contract and De Vere does not guarantee that it will be able to meet any particular requests.

6.4. In the event that the Client’s details are incorrect on the Booking Confirmation, please advise the De Vere reservations team on email at: [email protected]

7. LIABILITY OF DE VERE

7.1. If De Vere fails to comply with these Terms, De Vere is responsible to the Client for loss or damage suffered that is a foreseeable result of De Vere failing breaching the Contract or failing to use reasonable care and skill, but De Vere is not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious or, at the time the Contract was made, De Vere and the Client knew it may happen.

7.2. De Vere does not exclude or limit its liability where it would be unlawful to do: this includes liability for death of personal injury caused by the negligence of De Vere or its employees; for fraud or fraudulent misrepresentation; or for breach of a Client’s legal rights in relation to the Services.

7.3. Services are supplied for consumer and private use. The Client is a consumer if he/she is an individual and/or makes a booking wholly or mainly for the Client’s personal use. If Services are used for any commercial or business use, De Vere has no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. TERMINATION

8.1. De Vere may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client becomes insolvent, goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

8.2. Client may terminate the Contract for the following reasons:

8.2.1. De Vere has informed Client about a material change to the Services which the Client does not agree to;

8.2.2. De Vere has informed Client about a material error in the price or description of the Services and Client does not wish to proceed; or

8.2.3. Client has a legal right to end the Contract because of something De Vere has done wrong.

8.3. If the Client wishes to terminate the Contract for any such reasons it must inform De Vere, in which case, the Contract will end immediately and Client is entitled to a full refund of charges paid in respect of the Services.

9. CLIENT RESPONSIBILITIES

9.1. Check-in and check-out times for accommodation in De Vere hotels vary by hotel. This information shall be made available to the Client over the course of the booking process and check-in time shall be confirmed in writing in the Booking Confirmation.

9.2. The Client is responsible for the behaviour of his, her or its guests at De Vere hotels and in particular for the orderly conduct of guests attending any function or staying in De Vere hotels or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for De Vere or its other guests and customers. The Client must comply with any reasonable request of De Vere and with any policies of De Vere as may apply to the Services from time to time.

9.3. The Client (and his/her guests) are prohibited from engaging in any illegal activity within De Vere hotel premises and/or damaging De Vere property and/or bringing dangerous or hazardous materials or equipment onto De Vere hotel premises.

9.4. Smoking is prohibited in all areas of the De Vere hotels.

9.5. De Vere may request Client photographic identification at the point of check-in, if requested the Client must provide valid identification to make use of the Services. Credit / debit card used at the time of the booking needs to be presented upon check-in. Please note that failure to do so will result in an alternative payment method being required. If requested by De Vere, Client must provide a form of payment at the point of check-in to cover any charges payable to De Vere for the Services.

9.6. All visitors to guest accommodation must register on arrival and provide photographic identification.

10. CCTV

10.1. In some public areas and some staff areas of De Vere hotels, CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of De Vere’s hotels and security for all its Clients and staff.

11. PERSONAL INFORMATION

11.1 De Vere will only use a Client’s personal information as set out in the privacy policy.

12. GENERAL

12.1. If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these term for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

12.2. No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

12.3. English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

• This offer will be valid on certain dates as per stated on the offer page.
• This offer cannot be used in conjunction with any other offer
• Prices are per night based on 2 adults sharing a guest twin or double room (unless otherwise stated) on a board basis stated per offer on our website, inclusive of discount and may be subject to a minimum length of stay
• This offer is subject to promotional room and rate availability.
• Children under 12 years old sharing a room with adults may be charged for an extra bed in the room and breakfast. All other meals will be charged as taken. Please contact our Central Reservation Team on 0844 854 2910 for further information prior to booking. Children over 12 will be charged the full adult price.
• Single occupancy will be charged as 2 adults.
• Full prepayment for your stay is required at time of booking and will be non-refundable, non-cancelable and non-transferable.
• During major sporting events, social events, conferences and exhibitions, the rates listed may not apply.
• Weekday and weekend supplements may apply.
• Room upgrade supplements will apply.
• This offer must be booked via Central Reservations on 0844 854 2910 or online at an official De Vere website
• Mid-week supplements may apply at certain properties.
• More terms and conditions may apply with regards to individual offers and packages. Please enquire when booking.

Our gift cards can only be used for goods and services in De Vere hotels within the United Kingdom. The purchased gift card will expire 12 months after purchase and any remaining balance thereafter will be reduced nil and forfeited. The gift card is not a cheque guarantee, credit, debit or change card and cannot be exchanged for cash. No change will be given but the balance may be used for future purchases within the expiry date. Balance enquiries can be checked online or at the hotel. We will not be held liable for lost or stolen cards – protect this as you would cash. While gift cards are redeemable at all De Vere properties at time of purchase, individual hotels are subject to being sold, renamed or rebranded and honouring the gift card for bookings or transactions at these hotels will be at the hotel’s discretion. We reserve the right to amend Terms and Conditions.

Applause Rewards Terms & Conditions

These are the terms and conditions for the Applause Rewards loyalty programme run by De Vere (“Terms”). By joining the Applause Rewards programme (“Membership”) and using your Membership, you agree to these Terms.

Please read these Terms carefully, paying particular attention to clause 9 (which sets out the extent of our potential liability in relation to the Applause Rewards programme) and clause 6 (regarding our right to vary these Terms from time to time).

 1.    Introduction

1.1.    We are De Vere (“we”, “us” and “our”), a group of companies owned by Principal Hayley Limited which operate luxury hotels. For details of our group please visit our website: https://www.devere.co.uk/company-registration. 

1.2.    Applause Rewards is a free loyalty programme which provides individual guests with benefits and discounts when staying at one of our hotels. Applause Rewards is operated by De Vere Limited on behalf of the group and associated companies.

 
2.    Contact us

If you wish to contact us regarding the Applause Rewards programme, you can reach the Applause Rewards customer service team by emailing [email protected].

3.    Membership

3.1.    To receive Applause Rewards benefits you must register as a member. Membership is provided free of charge and you can either register online at www.devere.com/applause or when placing booking or by contacting us using the details set out in clause 2. Shortly after joining you should receive a welcome email with information about your Membership.

3.2.    Members are required to provide their personal details in order to register. This personal data will be processed in accordance with our data protection policies (please see clause 7 for further details). You can update your personal details at any time by accessing your online account.

3.3.    Membership of the Applause Rewards programme is only open to individual guests aged 18 or over.

3.4.    Companies, legal entities and other organisations are not able to join the Applause Rewards programme.

3.5.    Your Membership (and any Applause Rewards benefits) are personal to you and cannot be transferred or assigned to anyone else.

3.6.    If you wish to terminate your Membership please contact us using the details set out in clause 2.

4.    Applause Rewards

4.1.   Membership benefits include discounts on room-only and bed & breakfast rates, advance check-in online, free £5 credit to use on food and drink within the hotel (the credit is valid on food and drink charges made to your bill throughout your stay, your £5 credit will be discounted from your bill at point of payment on checkout. £5 credit is per reservation.), an extra hour to check-out and our easy check-out service. More detail on the Applause Rewards benefits can be found at www.devere.com/applause. 

4.2.    Some benefits (such as room-only and bed & breakfast rate discounts) may vary depending on your Membership history. You can check your Membership benefits online at www.devere.com/myaccount.

4.3.    To receive an Applause Rewards benefit you must:
4.3.1.    be a member of the Applause Rewards programme; and
4.3.2.    book directly with us (whether over the phone, on our website or via your account). Bookings made via a third party (such as a hotel comparison website) will not qualify for Applause Rewards benefits, even if you are an Applause Rewards member. 

4.4.    Applause Rewards members who book directly with us will automatically receive discounted room-only and bed & breakfast rates and other benefits. In the unlikely event you do not receive an Applause Reward benefit when you should have then please contact us using the details set out in clause 2.

4.5.    Applause members that have booked with us on corporate discounts, consortia rates, contracted rates, negotiated rates or other offers or promotions will benefit from all in-house benefits on room-only and bed & breakfast bookings. 

4.6.    Members who stay with us more frequently will benefit from larger discounts on room-only and bed & breakfast rates. If you are an Applause Rewards member, then any nights you stay with us (even if they are on a negotiated rate or corporate discount) will count towards your larger discount of 15% on room-only rates (provided the email address on the booking matches the email on the Applause Rewards database).

4.7.    Membership benefits (including room-only and bed & breakfast rate discounts and credits) have no cash value and cannot be redeemed, refunded or exchanged. 

4.8.    In the event of a dispute over your entitlement to an Applause Reward benefit, our decision will be final.

4.9     The following Applause Rewards benefits will not apply to stays at specified properties. This includes:

4.10.    Applause participating hotels include:

De Vere Beaumont Estate, De Vere Latimer Estate, De Vere Cotswold Water Park, De Vere Tortworth Court, De Vere Horsley Estate, De Vere Wokefield Estate, De Vere Cranage Estate.

5.    Online account

5.1.    When you register as a member you will be provided with an account which you can access online at www.devere.com/myaccount. It is your responsibility to keep your account details confidential. 

5.2.    We do not guarantee that your online account will always be available (for example, due to maintenance or network interruptions) and we do not accept any liability which arises as a result of or in connection with you being unable to access your account.

5.3.    We use reasonable endeavours to ensure our website is safe and secure, but we will not accept liability for any loss or damage which occurs as a result of you using our website or your online account (including damage resulting from malicious software) and it is your responsibility to ensure your device is kept secure and passwords are updated periodically. 

6.    Changes to the Applause Rewards programme

6.1.    The Applause Rewards programme is provided at our discretion and we reserve right to change or cancel any part of it (including the benefits of the programme or these Terms). 

6.2.    We will normally only make changes to the Applause Rewards programme to provide you with improved benefits, but there may be situations where we are required to make changes due to circumstances outside our control.

6.3.    Any significant changes to the Applause Rewards programme or these Terms will be notified to you by email or posted our website.

6.4.    The Applause Rewards programme is provided free of charge and we will not be liable for any costs, damages or losses which arise out of or in connection with the programme (or any part of it) being varied or cancelled.

7.    Data protection

7.1.    In order to provide you with Membership of the Applause Rewards programme (and the benefits that entails) we will need to collect and process personal data (as defined under the Data Protection Act 1998). We take great care to protect the privacy of your personal data and will only use it as permitted under these Terms and applicable law.

7.2.    We collect personal data you provide to us (e.g. when registering as a member or communicating with us) and also data which we generate or which is provided to us by third parties (e.g. subcontractors or business partners). We use your personal data to perform our obligations and exercise our rights under these Terms and, where applicable, to provide you with other services (e.g. processing bookings and payments).

7.3.    Unless you choose to opt out, we may also use your personal information to keep you up to date on the Applause Rewards programme and to inform you about other relevant products/services offered by us which may be of interest to you. 

7.4.    Where we process sensitive personal data (e.g. health information relating to dietary requirements), we will only use it for the purpose for which it is collected and we will not use it for marketing purposes. 

7.5.    Your personal data may be stored by us or our partners, and this may result in it being transferred outside of the European Economic Area.

7.6.    If you wish to opt out of marketing communications or you would like to access or correct any of your personal data we hold then you can do so by emailing [email protected] or (where applicable) using the unsubscribe link on marketing emails or updating your preferences using your online  account.

7.7.    Further information on how we use and protect your personal data can be found in our privacy policy at https://www.devere.co.uk/privacy-policy.

8.    Our liability

This clause sets out the extent of our potential liability to you therefore please read it carefully. Please also note the exclusions set out in clauses 5.2, 5.3, 6.4 and 9.4.

8.1.    Nothing the remainder of this clause 8 excludes or limits our liability where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation).

8.2.    Subject to clause 8.1 above, we will not be liable to you for any indirect or consequential loss or for any loss or damage (whether direct or indirect) which arises out of or in connection with: 

8.2.1.    the acts or omissions of third parties;

8.2.2.    the provision, non-provision or availability of the Applause Rewards programme benefits; or

8.2.3.    the cancellation or variation of the Applause Rewards programme (or any part of it).

9.    Termination

9.1.    We may terminate your Membership immediately if:

9.1.1.    you breach any of these Terms; 

9.1.2.    we reasonably believe that your Membership is being misused or used by another person; or

9.1.3.    we reasonably believe your continued Membership may result in damage to us, our brand or our reputation.

9.2.    You may terminate your Membership at any time by contacting us (using the details set out in clause 2).

9.3.    In the event the Applause Rewards programme is cancelled then your Membership will automatically terminate.

9.4.    Under no circumstances shall we be liable to pay you any compensation or damages as a result your Membership being terminated. 

10.    General

10.1.    We may transfer our rights and obligations under these terms to another organisation. You may not transfer any obligation or benefit under these Terms to another person without our written consent.

10.2.    All intellectual property rights relating to the Applause Rewards programme (including our logo) are reserved to us and our licensors, and nothing in these Terms shall grant or assign any right, title or interest in such rights. 

10.3.    A delay or failure to enforce any provision in these Terms shall not constitute a waiver of that right or remedy, or of any preceding, subsequent or continuing breach.

10.4.    If any part of these Terms is held (to be invalid or unenforceable, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. 

10.5.    The agreement relating to your use and Membership is between you and us and is not intended to confer a benefit on any third party. The Contracts (Rights of Third Parties) Act 1999 is excluded.

10.6.    These Terms are governed by English law and any disputes arising out of or in relation to them (including non-contractual disputes) must be brought in the English courts.

Showtime Rewards Terms & Conditions

DEFINITIONS

“Administrator” means Corporate Rewards Ltd, programme administrator

“Participant” is defined as the users of Showtime Rewards who have accepted these Terms and Conditions of Use.

“Programme” is defined as Showtime Rewards and all its component parts.

“Website” is defined as www.devere.com/showtime

 ACCEPTANCE

By accessing, transacting points, or using any aspect of the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website. De Vere reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions. 

ELIGIBILITY

This Programme is open to Participants who are a resident in the UK and are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme.  This Programme cannot be combined with any other De Vere Programmes, offers or rebates.

The Programme and its benefits are offered at the discretion of De Vere and its affiliated companies, and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.

[Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.]

Employees of De Vere, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of De Vere Limited are eligible to participate in employee reward or recognition Programmes.

All bookings which have pre contracted discounted rates are exempt from the Showtime Rewards scheme.

Agents with a Preferred Commercial Agreement

Agents with a preferred commercial agreement with De Vere are not eligible Showtime Rewards points.

1 cinema ticket is rewarded for every meeting enquiry made. All standard cinema ticket Terms and Conditions apply, as noted in the cinema ticket section below. If the original enquiry was made by a corporate, but the booking was made by a contracted agent that has a preferred commercial agreement with De Vere, then the booking will not qualify for Showtime Rewards points. Showtime Rewards - Point’s Promotion. If a promotion is applicable points and rewards will be allocated as per the specifics laid out in the specific promotion documentation.

All other standard Showtime Rewards Terms & Conditions apply: please see website for details www.showtime-rewards.co.uk

All bookings at Jubilee Conference Centre are exempt from the Showtime Rewards scheme.

TO PARTICIPATE

In order to participate in the Programme, users must log enquiries and bookings directly with the hotel or via our conference desk. Users will receive 2 cinema tickets for every enquiry logged (with the exception of agencies who will receive 1 cinema ticket) and will receive 1 point for every £1 they log against specified bookings.

The reward value is based on the total revenue recorded in De Vere’s booking system i.e. what is confirmed on the contract prior to the event, it does not include additional expenditure incurred at time of event such as beverages and any additional service. This means that the invoice you receive may not reflect the points rewarded. Please also note the booking value excludes VAT.

Any new members joining the Showtime Rewards scheme have up to 4 weeks from their event start date to activate their account, by accepting the terms and conditions stated here, to claim their rewards from that booking. You are only eligible to redeem points from bookings that have been created after joining - you cannot claim for bookings that have been created prior to joining, unless it’s within the 4 week period from your event start date.

Any members that move companies will need to update their company details within their Showtime Rewards account. This is the Participants sole responsibility.

Showtime Rewards only applies to meetings, conference and corporate function enquiries & bookings, but excludes accommodation and social events unless taken in conjunction with one of the aforementioned.

De Vere is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either De Vere or the Administrator, or any misrepresentation of any information furnished to De Vere may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.

TIMING

This Programme runs from 1st April 2016.

USE OF DATA

Personal data which you provide when you register for the Programme may be used for Programme communications and future Principal Hayley Limited marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. The Showtime Rewards member accounts will be created with the email address provided at the time of booking enquiry, as captured in the De Vere booking system.

EARNING REWARD POINTS

Reward points will be awarded to each Participant on a weekly basis based on the value of booking logged against specified criteria.

Your confirmed event rewards will only be issued after the event has taken place and has been paid for, then once your account has been credited you may redeem your rewards. Please allow 7 working days after your event has taken place for your account to be credited. If your event has been cancelled or if the venue is no longer part of the De Vere group, the Showtime Rewards scheme does not apply.

Participants may opt to either:

• save points awarded for redemption at a later date; or
• redeem some or all of the points awarded for prizes through the www.showtime-rewards.co.uk website

Points must be redeemed via the Programme Website.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.   

Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12 month period.

If you make a query relating to an event that has already taken place, then the query must be made within 1 month of the event start date. We will be unable to investigate any queries which fall outside of this time frame

Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.

ORDERING REWARDS

Points may only be redeemed via the Programme Website Administrator.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by De Vere to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.

Substitution

In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited. 

The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.

Delivery

The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.

Participants should not accept delivery of items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.  If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative. 

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.

Returns

Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.   

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt. 

The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Cinema Tickets

This promotion is only available to registered Showtime Rewards members. To register please visit www.devere.com/showtime

For each valid booking enquiry, 1 Odeon ticket code will be rewarded to agency bookers and 2 Odeon ticket codes to a corporate company booker up to maxiumum of 2 tickets per Showtime member, per calendar month. If an enquiry is made across several venues for the same event, it will only count as one enquiry. Odeon ticket codes will be issued via email within 7 working days of your enquiry being placed. Users will then have 3 months, from the time they receive the codes, to claim them. After this time they will expire and you will no longer be able to redeem them for cinema vouchers. Once claimed please allow 10 – 14 days to receive cinema ticket code. Each Odeon code entitles the bearer to a free ticket valid any day of the week, for a period of 12 months from the date of issue. Codes are valid for standard 2D film screenings only at any Odeon destination throughout the UK. Excludes Alternative Content, Special Advance Screenings, VIP Boxes & IMAX. Need to double check with Odeon. From 18th March 2019 a £0.75p booking fee will apply when redeeming your Odeon ticket code online. This charge will not apply if redeeming your Odeon ticket code at an Odeon cinema. All other standard Showtime Rewards Terms and Conditions apply.

De Vere reserves the right to add, modify and delete any of these conditions or terminate the programme at any time with or without notice.

Vouchers and Gift Cards

From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards.  In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.

In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used. 

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card

If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.

Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.  Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.

OTHER

Programme termination

De Vere Limited or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.

Tax

De Vere Limited and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.

General

No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, De Vere Limited’s decision shall be final. Principal Hayley Limited and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

De Vere Limited and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that  De Vere Limited and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit De Vere’s or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd

Promoter: De Vere Limited, The Inspire, Hornbeam Park, Harrogate, HG2 8PA

These are the terms and conditions of the Trainers’ Club loyalty programme for the De Vere (“Terms”). By joining the Trainers’ Club (“Membership”) and using your Membership, you agree to these Terms.

Please read these Terms carefully, paying particular attention to clause 7 (which sets out the extent of our potential liability in relation to the Trainers’ Club) and clause 5  (regarding our right to vary these Terms from time to time).

 
1.    Introduction

1.1. De Vere (“we”, “us” and “our”) is the trading name of a collection of companies which own and/or operate luxury hotels and conference venues. For details of our group please visit our website: https://www.devere.com/company-registration. 

1.2.    The Trainers’ Club is a free loyalty programme which provides trainers with benefits when running training events at one of our hotels. The Trainers’ Club is operated by Principal Hayley Limited on behalf of the group and associated companies.

 
2.    Contact us

If you wish to contact us regarding the Trainers’ Club, you can reach our customer service team by emailing [email protected].

3.    Membership

3.1.    To receive the Trainers’ Club benefits you must register as a member. Membership is provided free of charge and you register online at www.devere.com/trainersclub. After your registration has been approved, you should receive a welcome email and pack posted to your registered address with information about your Membership.

3.2.    Members are required to provide their personal details in order to register. This personal data will be processed in accordance with our data protection policies (please see clause 6 for further details). You can update your personal details at any time by accessing your online account.

3.3.    Membership of the Trainers’ Club programme is only open to individual guests aged 18 or over.

3.4.    Companies, legal entities and other organisations are not able to join the Trainers’ Club programme.

3.5.    Your Membership (and Trainers’ Club benefits) are personal to you and cannot be transferred or assigned to anyone else.

3.6.    If you wish to terminate your Membership please contact us using the details set out in clause 2.

4.    Trainers’ Club

4.1.    Membership benefits include a complimentary room upgrade, bringing your partner for free (and a free breakfast for your partner), priority parking (where available), a meeting and hotel room which matches your preferences (where available) and no room service tray charge. In addition, your membership entitles you to free use of our leisure clubs and free tea and coffee anytime with the detail and restrictions set out in clause 4.2 

4.2     Free tea and coffee will be available from the refreshment stations, ‘The Pantry’ coffee stations and retail outlets, and there is no limit to the free number of drinks you’re entitled to each day. All you need to do is present your membership card to the Barista. This offer excludes restaurants and bars, and though you’ll be able to order for free drinks for yourself drinks for guests aren’t included.

4.3 You’re entitled to free use of the Leisure Club facilities any time, any day of the week. All you need to do is present your membership card to the leisure staff. The use of Leisure Club excludes our spa and golf facilities.

 
4.4.    To receive a Trainers’ Club benefit you must:
4.4.1.    be a member of the Trainers’ Club; and
4.4.2.    book directly with us or via a third party (such as a hotel comparison website). 

4.5.    If you are also a member of the Showtime Rewards and/or Applause Rewards schemes’ benefits, you will have to book direct book directly with us (whether over the phone, on our website or via your account) to receive those benefits. Bookings made via a third party (such as a hotel comparison website) will not qualify for Applause and Showtime Rewards benefits, even if you are a member. To view the full set of Applause Rewards Terms and Conditions, visit www.devere.co.uk/applause. To view the full set of Showtime Rewards Terms and Conditions, visit www.devere.co.uk/showtime. 

4.5.  Membership benefits (including room upgrades and free use of the leisure facilities and tea & coffee and) have no cash value and cannot be redeemed, refunded or exchanged. 

4.6.  In the event of a dispute over your entitlement to a Trainers’ Club benefit, our decision will be final. 

5.    Changes to the Trainers’ Club or these Terms

5.1.    The Trainers’ Club is provided at our discretion and we reserve right to change or cancel any part of it (including the benefits of the programme or these Terms). 

5.2.    We will normally only make changes to the Trainers’ Club programme to provide you with improved benefits, but there may be situations where we are required to make changes due to circumstances outside our control.

5.3.    Any significant changes to the Trainers’ Club or these Terms will be notified to you by email or posted our website.

5.4.    The Trainers’ Club is provided free of charge and we will not be liable for any costs, damages or losses which arise out of or in connection with the loyalty scheme (or any part of it) being varied or cancelled.

6.    Data protection

6.1.    In order to provide you with Membership of the Trainers’ Club (and the benefits that entails) we will need to collect and process personal data (as defined under applicable data protection law). We take great care to protect the privacy of your personal data and will only use it as permitted under these Terms and applicable law.

6.2.    We collect personal data you provide to us (e.g. when registering as a member or communicating with us) and also data which we generate or which is provided to us by third parties (e.g. subcontractors or business partners). We use your personal data to perform our obligations and exercise our rights under these Terms and, where applicable, to provide you with other services (e.g. processing bookings and payments).

6.3. Unless you choose to opt out, we may also use your personal information to keep you up to date on the Trainers’ Club programme and to inform you about other relevant products/services offered by us which may be of interest to you. 

6.4.    Where we process sensitive personal data (e.g. health information relating to dietary requirements), we will only use it for the purpose for which it is collected and we will not use it for marketing purposes. 

6.5.    Your personal data may be stored by us or our partners, and this may result in it being transferred outside of the European Economic Area.

6.6.    If you wish to opt out of marketing communications or you would like to access or correct any of your personal data we hold then you can do so by emailing [email protected] or (where applicable) using the unsubscribe link on marketing emails or updating your preferences using your online account.

6.7.    Further information on how we use and protect your personal data can be found in our privacy policy at https://www.devere.co.uk/privacy-policy.

7.    Our liability

This clause sets out the extent of our potential liability to you therefore please read it carefully. Please also note the exclusions set out in clauses 5.4 and 8.4.

7.1.    Nothing the remainder of this clause 7 excludes or limits our liability where it would be unlawful to do so (including liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation).

7.2.    Subject to clause 7.1 above, we will not be liable to you for any indirect or consequential loss or for any loss or damage (whether direct or indirect) which arises out of or in connection with: 
7.2.1.    the acts or omissions of third parties;
7.2.2.    the provision, non-provision or availability of the Trainers’ Club benefits; or
7.2.3.    the cancellation or variation of the Trainers’ Club (or any part of it).

8.    Termination

8.1.    We may terminate your Membership immediately if:
8.1.1.    you breach any of these Terms; 
8.1.2.    we reasonably believe that your Membership is being misused or used by another person; or
8.1.3.    we reasonably believe your continued Membership may result in damage to us, our brand or our reputation.

8.2.    You may terminate your Membership at any time by contacting us (using the details set out in clause 2).

8.3.    In the event the Trainers’ Club is cancelled then your Membership will automatically terminate.

8.4.    Under no circumstances shall we be liable to pay you any compensation or damages as a result your Membership being terminated. 

9.    General

9.1.    We may transfer our rights and obligations under these terms to another organisation. You may not transfer any obligation or benefit under these Terms to another person without our written consent.

9.2.    All intellectual property rights relating to the Trainers’ Club programme (including our logo) are reserved to us and our licensors, and nothing in these Terms shall grant or assign any right, title or interest in such rights. 

9.3.    A delay or failure to enforce any provision in these Terms shall not constitute a waiver of that right or remedy, or of any preceding, subsequent or continuing breach.

9.4.    If any part of these Terms is held (to be invalid or unenforceable, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. 

9.5.    The agreement relating to your use and Membership is between you and us and is not intended to confer a benefit on any third party. The Contracts (Rights of Third Parties) Act 1999 is excluded.

9.6.    These Terms are governed by English law and any disputes arising out of or in relation to them (including non-contractual disputes) must be brought in the English courts.

All offers, prices and party dates are subject to availability and must be pre-booked and paid in advance. Provisional bookings must be confirmed within 14 days and secured with a non-refundable, non-transferrable deposit. The full balance is payable no later than 4 weeks prior to the event date, otherwise your reservation may be released. Full pre-payments on all Christmas and New Year events are non-refundable and non-transferable. De Vere reserve the right to alter prices and menu content due to fluctuating market conditions. All accommodation rates are subject to availability. All advertised prices are correct at time of production. VAT is @ 20%, and is subject to change with the national rates and apply to all functions held between January 2022 and February 2023. All events are subject to De Vere general events terms and conditions.

Final guest numbers and menu choices are required 4 weeks prior upon payment of the full balance. All pre-booked beverages are to be paid for in advance of the event.

The organiser is responsible for collecting payment for deposits and final balances and to pay this by the agreed date. Account bars can only be arranged with prior notice, but pre-payment of the account bar amount must be received by the hotel prior to the event date, unless an account is agreed in writing.

De Vere operates a non-smoking policy.

It is not permitted for any of your guests to bring in any of their own drink. Extra guests joining the party after the meal has concluded are not allowed without prior arrangement with the relevant property. Any guest whose behaviour gives the hotel concern in any way whatsoever, will be asked to leave or will be refused admission without refund. Any damages caused by a member of a party will be charged for and be the responsibility of the group organiser. Drinking responsibly, behaviour and conduct is taken seriously and the De Vere has a legal responsibility to ensure that licensing conditions are complied with. This includes suitable and sufficient controls in relation to the service and consumption of alcohol. The client will therefore be responsible for any losses, damage or other costs associated with drunkenness, unruly behaviour or conduct.

All private events will have a minimum number depending upon the room, day and date chosen. Groups of 10 or more guests may be seated on more than one table. Children under 18 years old are not permitted to attend the evening events. For dietary or allergy advice please contact the hotel directly.

If the hotels minimum numbers are not met, we reserve the right to move a party or if necessary amalgamate with another party or cancel. The hotel reserves the right to change the entertainment on any particular date.

The hotel accepts cash, debit card, credit card and cheque payments. Cheques must be received no later than 20 working days prior to your event, please check with your events coordinator for the full hotel name for the cheque. There is no formal dress code for Christmas party nights but most guests choose to come in party wear. Please check New Year’s Eve party package for dress codes and ask your event coordinator if in doubt.

Any buffet food will be removed 1.5 hours after serving as per health and safety regulations. The venue reserves the right to withdraw any menu item or wine and offer an alternative choice.

Any damage to the rooms or their contents incurred as a result of the client, their guests or representatives, acts, omissions or default will result in a charge to remedy such damage. We reserve the right to escort any guest from the premises that, in the opinion of the management, are causing excessive disruption or damage.

For private events the client is responsible for ensuring all External Contractors e.g. Discos/bands are fully covered by a Public Liability Insurance Certificate of £5million. Any electrical equipment supplied by the client or their chosen external contractors must be P.A.T tested (Portable Appliance Tested) and verified with up to date documentation. Proof of all health & safety documentation will be required by the management of the venue, plus we reserve the right to refuse participation if this is not received prior to the event. Speeches or raffles are only permitted at private functions, so as not to interfere with the enjoyment of other guests.

All accommodation rates and events are subject to availability. Single supplement applies for accommodation rates.

Additional Terms and conditions

In the event that the hotel specific terms and conditions differ to the general De Vere and conditions above, the hotel terms will be prevalent. Please refer to the individual hotel pages on this website. 

The cost of calling an 0333 number is the same rate as to any landline number, and often included in your monthly telephone packages whether that be a landline or mobile phone.

Only available for use at De Vere Latimer Estate and subject to availability.

One loyalty card is valid for use by up to four people only at any one time.

Available for use in the Huntley Bar and 1838 Restaurant on all food and beverage sales including afternoon tea, to be consumed on the premises during normal operating hours.

Not available for use in our Cavendish, Waterhouse or Mews bars.

Not available on Champagne by the glass or bottle.

Not available for use on Valentines Day,  Mother’s Day, Easter Sunday and Father’s day.

1. The Competition 
a. The competition promoter is First MTR South Western Trains Limited trading as South Western Railway (“SWR”, “we” or “us”) a company established in the UK with a registered office address at 8th Floor, The Point, 37 North Wharf Road, London W2 1AF. Registered in England and Wales, company number: 07900320. 
b. The title of the competition is ‘Win a Secret UK retreat, plus a signed hardback copy of The Secret 
c. The competition will run from 00:01 1 Mar 2024. (“Opening Date”) until 23:59 28 April 2024. (“Closing Date”). All entries must be submitted before the Closing Date and entries submitted after this time will be automatically disqualified. 
d. SWR reserves the right to hold void, suspend, cancel, or amend the competition at any time. 
 
2. Competition entry 
a. Entry is free of charge and no payments are required to participate. 
b. The competition is only open to those who are 18 years or over and who are residents of the UK. Proof of identity and age may be required. 
c. The Company’s employees and their immediate families, the Company’s agents and anyone professionally connected with the prize draw are not eligible to take part. 
d. The Company reserves the right to check the validity of any entry. Entries failing to comply with these rules may not be accepted. 
e. Proof of website submission will not be accepted as proof of entry and no responsibility is accepted for entries that are lost, damaged or delayed for whatever reason, including without limitation due to computer, network and/or user error. 
f. Entrants may enter only once. 
g. Entrants must have access to a personal email account. 
 
3. The Prize 
2-night stay at the De Vere Beaumont Estate, Windsor, to include: 

- 2 persons sharing an upgraded double room 
- Breakfast both mornings 
- Dinner for one evening 

Plus:
- 1 x signed copy of The Secret hardback book  
- 5 runners up will each receive a copy of The Secret paperback book 

a. DeVere will contact the winner to arrange their booking  
b. Prize valid until 31st May 2025 and is strictly subject to availability 
c. Contact [email protected] to book 
d. visit https://www.devere.co.uk/terms-use for full terms and conditions  
e. Penguin Random House will post the winner/s books, allow up to 28 days for delivery 
 
4. Winner selection 
a. The winner of the prize will be selected at random from eligible entrants. 
b. The winner(s) will be notified within 30 days of the closing date. The winner will be notified by SWR via the email address entered on the competition form. 
c. The prize winner’s contact details will be provided to the prize suppliers in order to fulfil the prize. 
d. Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted within 14 days of the closing date or are unable to comply with these terms and conditions, the Company reserves the right to offer the prize to any other eligible entrant. 
e. To request the name and county of the winners, please send a stamped, self-addressed envelope to South Western Railway, 4th Floor, South Bank Central, 30 Stamford Street, London, SE1 9LQ within one month of the Closing Date. 
 
5. Exclusion of liability 
In so far as permitted by law, the Company shall not be responsible for and shall not cover nor insure any entrants and or the winner, and third parties from and against any and all actions, claims, proceedings, losses, liabilities, damages, penalties, fines, judgements, costs, charges and expenses of whatever kind and nature relating to the credit and prizes in any way. 
 
6. General 
a. If there is any reason to believe that there has been a breach of these terms and conditions, the Company may, at its sole discretion, reserve the right to exclude you from participating in the competition. 
b. The Company is compliant with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Data Protection Act and apart from fulfilment of the prize for the winner will not pass on your details to any third party without your prior consent. Further details can be found in the Company’s Privacy Policy. 
c. These Terms and Conditions shall be governed by the laws of England and Wales, whose courts shall have exclusive jurisdiction. 
 
Penguin Random House privacy policy can be found at: 
https://www.penguin.co.uk/company/about-us/notices/privacy-policy 
   
De Vere privacy policy can be found at:  
https://www.devere.co.uk/privacy-policy