Trainers' Club FAQs
Following the sale of 9 open hotels from The Principal Hotel Company to FDM Management; InterContinental Hotels Group (IHG) are operating the hotels as part of its luxury and upscale portfolio. Our FAQs below should hopefully answer any questions you might have about the changes to your Trainers' Club membership. But if there's anything you're still not sure about anything you can get in touch here.
Which properties are leaving Trainers' Club and when?
The below properties will be leaving Trainers' Club on 24 October 2018:
The Principal Edinburgh Charlotte Square
The Principal Edinburgh George Street
The Principal Manchester
The Principal Blythswood Square
The Principal St David’s
De Vere Wotton House
As of 11th October 2018, Hotel Met Leeds will no longer be a participating Trainer’s Club property. Any enquiries or contracted bookings made on or after this date will not qualify towards your Showtime Rewards benefits and no Trainers’ Club benefits will be honoured.
What will happen to my existing Trainers’ Club account?
Nothing, your Trainers’ Club account and current Showtime Rewards points balance will remain as it is. From 24 October 2018, you can continue to earn Showtime rewards at participating De Vere properties and can continue to redeem your points through your Trainers’ Club account.
What will happen to contracted bookings?
Your existing contracted bookings at the properties moving to IHG won’t be affected, but your in-house perks such as free use of the gym and coffee lounges all year round will end on 24 October 2018.
Contracted Trainers’ Club bookings will be honoured at the 9 sale properties including those that operate after 24 October 2018. IHG reserve the right to replace the Trainers’ Club in-house benefits with an IHG Rewards benefit of similar standing.
For any Showtime Rewards benefit queries, you can find out Showtime FAQs here.
What happens for any new bookings that contract on or after 24 October 2018?
New bookings at the sale properties contracted on or after 24 October 2018 will not qualify for Trainers’ Club in-house benefits and the properties will no longer provide year-round free access to the leisure club facilities and free tea and coffee.
If you have any further queries regarding Trainers’ Club, please contact our customer service helpdesk via email at firstname.lastname@example.org.
How does this affect my other loyalty accounts?
Showtime FAQs can be found here.
Applause FAQs can be found here.