Join Showtime today for free

A loyalty scheme to reward our meetings & events bookers

We like to show you our appreciation. That’s why we created Showtime, a loyalty scheme from De Vere. It’s our way of saying thank you for your conference, training and corporate events business.

Showtime is as simple as it is rewarding. There’s no minimum spend, you get your benefits automatically, and it applies to De Vere hotels across the UK, where you'll have access to our new meetings & events service, Smart Space.

With our dedicated portal, you can check your balance and start treating yourself straight away with our luxury redemption partners or make a donation to charity.

When you join, you'll also be automatically enrolled onto Applause, our loyalty club for hotel guests, with perks including 10% off your room, late check-out and a £5 food & drink credit with every leisure stay.

November's offer

This month, book an event to take place at De Vere Wokefield Estate to arrive before the end of the year and receive 1,000 bonus points.

How it works:
Free cinema tickets

With every event enquiry, we'll give you up to two free Odeon cinema tickets for a night at the movies, as our way of saying thank you.

Earn points

It’s simple. Earn 1 point for every £1 spent on your event. A £5,000 event earns 5,000 points, redeemable for a £50 John Lewis voucher.

Redeem rewards

Spend your points on everything from high street gift cards and luxury experiences to charity donations in our online catalogue.

Got a question? Our FAQs below might help. If not get in touch by sending us an email.

View terms
View FAQs

Showtime Terms & conditions

DEFINITIONS

"Administrator" means Corporate Rewards Ltd, programme administrator

"Participant" is defined as the users of Showtime Rewards who have accepted these Terms and Conditions of Use.

"Programme" is defined as Showtime Rewards and all its component parts.

"Website" is defined as www.phcompany.com/showtime

 ACCEPTANCE

By accessing, transacting points, or using any aspect of the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website.  Principal Hotels Topco 1 Limited reserves the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions. 

ELIGIBILITY

This Programme is open to Participants who are a resident in the UK and are 18 years of age or older at the time of entry.  Employees must obtain the prior permission of their employer to participate in this scheme.  This Programme cannot be combined with any other Principal Hotels Topco 1 Limited Programmes, offers or rebates.

The Programme and its benefits are offered at the discretion of Principal Hotels Topco 1 Limited and its affiliated companies, and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated.  It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.

 [Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.]

Employees of Principal Hotels Topco 1 Limited, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of Principal Hotels Topco 1 Limited are eligible to participate in employee reward or recognition Programmes.

All bookings which have pre contracted discounted rates are exempt from the Showtime Rewards scheme.

Agents with a Preferred Commercial Agreement

Agents with a preferred commercial agreement with Principal Hotels Topco 1 Limited are not eligible Showtime Rewards points.

1 cinema ticket is rewarded for every meeting enquiry made. All standard cinema ticket Terms and Conditions apply, as noted in the cinema ticket section below. If the original enquiry was made by a corporate, but the booking was made by a contracted agent that has a preferred commercial agreement with De Vere, then the booking will not qualify for Showtime Rewards points. Showtime Rewards - Point’s Promotion. If a promotion is applicable points and rewards will be allocated as per the specifics laid out in the specific promotion documentation.

All other standard Showtime Rewards Terms & Conditions apply: please see website for details www.showtime-rewards.co.uk

All bookings at Jubilee Conference Centre are exempt from the Showtime Rewards scheme.

 

TO PARTICIPATE

In order to participate in the Programme, users must log enquiries and bookings directly with the hotel or via our conference desk. Users will receive 2 cinema tickets for every enquiry logged (with the exception of agencies who will receive 1 cinema ticket) and will receive 1 point for every £1 they log against specified bookings.

The reward value is based on the total revenue recorded in Principal Hotels Topco 1 Limited’s booking system i.e. what is confirmed on the contract prior to the event, it does not include additional expenditure incurred at time of event such as beverages and any additional service. This means that the invoice you receive may not reflect the points rewarded. Please also note the booking value excludes VAT.

Any new members joining the Showtime Rewards scheme have up to 4 weeks from their event start date to activate their account, by accepting the terms and conditions stated here, to claim their rewards from that booking. You are only eligible to redeem points from bookings that have been created after joining - you cannot claim for bookings that have been created prior to joining, unless it's within the 4 week period from your event start date.

Any members that move companies will need to update their company details within their Showtime Rewards account. This is the Participants sole responsibility.

Showtime Rewards only applies to meetings, conference and corporate function enquiries & bookings, but excludes accommodation and social events unless taken in conjunction with one of the aforementioned.

Principal Hotels Topco 1 Limited is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either Principal Hotels Topco 1 Limited or the Administrator, or any misrepresentation of any information furnished to Principal Hotels Topco 1 Limited may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.

 

TIMING

This Programme runs from 1st April 2016.

 USE OF DATA

Personal data which you provide when you register for the Programme may be used for Programme communications and future Principal Hotels Topco 1 Limited marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. The Showtime Rewards member accounts will be created with the email address provided at the time of booking enquiry, as captured in the Principal Hotels Topco 1 Limited booking system.

EARNING REWARD POINTS

Reward points will be awarded to each Participant on a weekly basis based on the value of booking logged against specified criteria.

Your confirmed event rewards will only be issued after the event has taken place and has been paid for, then once your account has been credited you may redeem your rewards. Please allow 7 working days after your event has taken place for your account to be credited. If your event has been cancelled or if the venue is no longer part of Principal Hotels Topco 1 Limited, the Showtime Rewards scheme does not apply.

Participants may opt to either:

save points awarded for redemption at a later date; or

redeem some or all of the points awarded for prizes through the www.showtime-rewards.co.uk website

Points must be redeemed via the Programme Website.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.   

Participant points will expire after 12 months of allocation to the participant’s account unless redemptions are made within that 12 month period.

If you make a query relating to an event that has already taken place, then the query must be made within 1 month of the event start date. We will be unable to investigate any queries which fall outside of this time frame

Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended.  Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.

 

ORDERING REWARDS

Points may only be redeemed via the Programme Website Administrator.  Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption.  

Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by Principal Hotels Topco 1 Limited to the Participant.

Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.

Participants may not combine cash, cheque, bank deposit or any other kind of payment and points to redeem rewards. Rewards can only be redeemed by using points.

Delivery is only available to the participant’s country of residence.

Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.

Substitution

In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value.  If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited. 

The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item.  The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.

Delivery

The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.

The delivery of all reward items will be made to the address as supplied by the Participant at the time of order.  The delivery address for reward items should be to an address where the item can be signed for.  If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again.  Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.

Participants should not accept delivery of items that have been delivered where the packaging is damaged.  Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped.  If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative. 

Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.

Returns

Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt.  Couriers will not generally accept liability for damages or lost items beyond this time frame.   

If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt. 

The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).

Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.

Cinema Tickets

This promotion is only available to registered Showtime Rewards members. To register please visit www.devere.com/showtime

For each valid booking enquiry, 1 Odeon ticket code will be rewarded to agency bookers and 2 Odeon ticket codes to a corporate company booker. If an enquiry is made across several venues for the same event, it will only count as one enquiry. Odeon ticket codes will be issued via email within 7 working days of your enquiry being placed. Users will then have 3 months, from the time they receive the codes, to claim them. After this time they will expire and you will no longer be able to redeem them for cinema vouchers. Once claimed please allow 10 – 14 days to receive cinema ticket code. Each Odeon code entitles the bearer to a free ticket valid any day of the week, for a period of 12 months from the date of issue. Codes are valid for standard 2D film screenings only at any Odeon destination throughout the UK. Excludes Alternative Content, Special Advance Screenings, VIP Boxes & IMAX. Need to double check with Odeon. All other standard Showtime Rewards Terms and Conditions apply.

Principal Hotels Topco 1 Limited reserves the right to add, modify and delete any of these conditions or terminate the programme at any time with or without notice.

 

Vouchers and Gift Cards

From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards.  In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.

In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used. 

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card

If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card

If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.

Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.  Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.

 

OTHER

Programme termination

Principal Hotels Topco 1 Limited or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.

Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.

Tax

Principal Hotels Topco 1 Limited and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.

 

General

No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, Principal Hotels Topco 1 Limited’s decision shall be final. Principal Hotels Topco 1 Limited and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.

Principal Hotels Topco 1 Limited and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party.  Participants in this incentive scheme agree that Principal Hotels Topco 1 Limited and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit Principal Hotels Topco 1 Limited’s or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

This Programme is administrated by Corporate Rewards Ltd

Promoter: Principal Hotels Topco 1 Limited, The Inspire, Hornbeam Park, Harrogate, HG2 8PA

Frequently asked questions

Q. I’m an agent working for a Destination Management Company, am I eligible for Showtime’s benefits?

View answer

Yes, you’re eligible for one cinema ticket per enquiry and you’ll receive one point for every £1 spent when your events take place (the total amount of points allocated is based on the pre-booked ex VAT amount). 

Q. I’ve forgotten my password; what do I do?

View answer

If you have forgotten your password, please go to https://www.devere.co.uk/user/password and enter the email address registered to your account. You will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.

Q. I haven’t received my forgotten password link?

View answer

The emails are sent from ‘notifications@deverenews.com’ with subject line ‘Reset your password’. If you have not received the email, please check with your IT team to see if these are being blocked and request that this send address is whitelisted.

Once the address has been whitelisted, please request a new password reset email and if you still do not receive this, please contact enquiries@my-rewards.com with the email address registered to your account and our team can raise this with our IT team.

Q. Do points have a monetary value?

View answer

Points do not have a monetary value. The number of points required for a reward varies depending on a number of factors relating to the specific setup of your rewards programme.

Q. Can I buy additional points?

View answer

No – Additional points cannot be purchased. Only points awarded through your rewards programme can be used to place orders for products within your current points balance. 

Q. Is there a time limit to use my points?

View answer

Participants have 12 months from the date that your points are awarded to redeem these. Any unspent points will expire after 12 months and will be removed from your balance.

Q. How do I earn cinema tickets?

View answer

You can earn two cinema tickets with every new corporate event enquiry (with the exception of agencies who will receive 1 cinema ticket), simply make your enquiry directly with the hotel or via our conference desk on 0844 980 8054.

​Please ensure that the email address used to make your enquiry is the same as the one registered on your Applause and Showtime Rewards account otherwise you may not receive your claim code.

Please note that enquiries for private events do not earn you cinema tickets.

Q. How do I claim my cinema tickets?

View answer

Once your enquiry has been processed, we will send you an email within 7 working days containing a unique code for you to claim your free cinema ticket. Log into your Applause account and navigate to your Showtime Rewards page. Go to the cinema ticket claim area, enter your unique codes one at a time and allow 10 – 14 working days to receive your cinema ticket via email.

Q. How long do I have to submit my claim code?

View answer

You have 3 months form the date that your claim code was sent to you to submit this on your account before it expires. Please note that you will not receive a cinema ticket for any expired claim codes which have been submitted.

Q. How long will my cinema ticket take to arrive?

View answer

After you have claimed your cinema ticket, please allow up to 10 - 14 working days for your cinema ticket to arrive. Tickets will be sent via email to the email address on your Showtime Rewards account. Cinema tickets will be sent from the following e-mail address corporate.rewards.ltd@dotmailer-email.com.

Q. I haven’t received my claim code

View answer

In the first instance, please check with the venue directly to make sure that the email address registered on your Showtime Rewards account has been included in your enquiry. If this has not been included, the venue will need to update this before you receive a claim code.

The claim code emails can sometimes fall into your junk or spam folders, therefore please check these folders for your claim code in the first instance.

Please allow 7 working days after you have submitted your enquiry to receive your claim code. if you have still not received a claim code after this time, please contact showtime@dvcompany.com with details of the enquiry, including venue name, date you placed the enquiry and booking reference number if this is known.

Please note that if your enquiries are placed by an agency contact, your claim code will have been sent to this contact to distribute.

Q. I've submitted my claim code but haven’t received my cinema ticket

View answer

The cinema ticket emails can sometimes fall into your junk or spam folders, therefore please check these folders for your cinema tickets in the first instance.

Please allow 10 – 14 working days after you have submitted your claim code online to receive your cinema ticket. If you have still not received the cinema ticket after this time, please contact showtime@dvcompany.com with details of the enquiry you placed, including venue name, date you made the enquiry and the claim code you submitted if this is known.

Q. My cinema ticket doesn’t work

View answer

If your cinema ticket code does not work, first check the purchase meets the below criteria:

  • You are redeeming at a Odeon LUXE only destinations, OR, you are redeeming for a 2D screening at a standard Odeon (not 3D, IMAX or LUXE seating if 2D is available)
  • You are redeeming for an adult ticket (not child, teen, senior or family tickets)
  • You are redeeming for standard seating (not premier)
  • You are redeeming at an eligible venue (excluded cinemas can be found at https://odeonvouchers.com/locations)

If you are still having issues redeeming your cinema code, please contact ODEON customer support on 0333 006 7777 and their team will be able to assist you further. Lines operate Monday to Saturday 9am to 6pm, Sunday 10am to 5pm.

Q. How do I earn points?

View answer

For all corporate bookings and events, points are awarded automatically within 7 working days following the date that your event took place. Please note that private bookings and events do not earn you points.

​Please ensure that the email address used to make your booking is the same as the one registered on your Applause and Showtime Rewards account otherwise you may not receive your points.

Q. I haven’t received my points for a booking I have placed

View answer

In the first instance, please check with the venue directly to make sure that the email address registered on your Showtime Rewards account has been included in your booking. If this has not been included, the venue will need to update this before you receive any points.

Please allow 7 working days from the date your event took place to receive your points. If you have still not received your points after this time, please contact showtime@dvcompany.com with details of the booking, including venue name, date of arrival and booking reference number if this is known.

Please note that if you are linked to a Showtime parent account, any points for bookings you place will be awarded to the parent account.

Q. I have not received the full amount of points due

View answer

The reward value is based on the total revenue recorded in Principal Hotels Topco 1 Limited’s booking system i.e. what is confirmed on the contract prior to the event, it does not include additional expenditure incurred at time of event such as beverages and any additional service. This means that the invoice you receive may not reflect the points rewarded. Please also note the booking value excludes VAT.

Q. I have just set up an account, will I be backdated for cinema tickets and points?

View answer

Once you have registered for a Showtime Rewards account, any enquiries you place within 4 weeks prior to joining the scheme will be eligible for cinema tickets. Likewise, any bookings which have taken place within 4 weeks prior to you joining will be eligible for points.

Q. Can I change my delivery address after placing an order?

View answer

Providing that your order has not yet been dispatched you can request any delivery amendments to your order. Orders can sometimes be dispatched the same day so please contact showtime@dvcompany.com as soon as possible to request your delivery amendments.

Please note that any amendments or correction you request for an order that has already been dispatched may incur additional fees. These fees will either be deducted from the balance on your reward account or invoiced to you directly for payment.

Q. Am I able to add any additional information when placing my order?

View answer

When placing your order, you can enter additional information such as personalisation in the extra text box provided on the order page.

Please note that while all efforts are made to ensure that your request is carried out, there may be occasions when this cannot be applied to your order.

Q. Can I find out about an old order I have placed?

View answer

Your order history will show on your account. If you need any further help on a previous order placed please contact showtime@dvcompany.com with your order number and product name and our team will be able to assist you further.

Please note that we are unable to assist with any gift card or eVoucher queries that are older than 3 months. Please ensure to contact our team before this time if you have any gift card or eVoucher queries.

Q. What if I accidentally provide the wrong delivery address?

View answer

If you have provided incorrect delivery information, please contact showtime@dvcompany.com as soon as possible with the correct details. Our team will try their best to update the address if your order has not yet been dispatched. This however cannot be guaranteed and if your order has been dispatched you may be charged additional fees to correct this.

When placing an order, please ensure you check your delivery details carefully and update these before you place your order if needed. If your delivery country is not showing correctly, please contact showtime@dvcompany.com to have this updated before you place your order. If your reward is to be delivered to a company address, please ensure to include the company name and building name / number in Address Line 1.

Q. The product is out of stock; when will I be able to order this?

View answer

If a product is showing as out of stock, our supplier unfortunately does not currently have this item available to ship straight away. As soon as stock is secured, the item will become available to order. The product description will show any expected availability dates, otherwise we would suggest checking the reward catalogue frequently for any updates on specific items that are out of stock.

Q. Can I order something that is not in the reward catalogue?

View answer

Your points can only be redeemed for items that are available in the reward catalogue and you cannot use your points to purchase items from stores or retail websites.

Q. How long will my reward take to deliver?

View answer

  • eVouchers – The majority of our eVouchers are emailed to you within 1 working day. Some of our eVouchers however can take between 3 – 5 working days, so please do allow up to this time to receive your reward.
  • Gift Cards – Gift cards are processed daily and can take 3 – 5 working days to dispatch. Once your gift card has been dispatched, please allow up to 14 working days to receive it at your chosen delivery address.
  • Physical products – Physical products are processed daily and can take between 3 – 5 working days to dispatch. Once dispatched, please allow up to 14 working days to receive your order at your chosen delivery address.

Delivery timescales can vary depending on the product type and supplier, therefore we would always suggest checking the item description for this information before placing your order.

Q. Will I have to sign for my reward?

View answer

  • eVouchers –  You will not need to sign for your eVoucher as this will be emailed to you directly.
  • Gift Cards – Gift cards are generally dispatched via Royal Mail First Class and will not require a signature upon receipt.
  • Physical products – Physical products generally require signature upon receipt, particularly if they are large items or high in value. When placing your order, please enter a delivery address where someone will be available to sign for it.

Q. What if I’m not available to sign for my reward?

View answer

If for any reason you miss the delivery of a reward that requires a signature, the courier will leave details on how to re-arrange delivery or collect the item from your local depot.

Q. Can I check the status of my order?

View answer

You can check the status of your order in the “My Account” area of your online rewards account. When an order is first placed it will show as “Pending”. Once our supplier acknowledges your order, this will update to “Processing” and means that the supplier is checking stock and arranging the dispatch. Your order will be set to “Dispatched” as soon as the order has shipped. If tracking is provided you will also be able to see these details on the order record and will receive an email to confirm dispatch.

Q. Why has my reward not arrived?

View answer

  • eVouchers – eVouchers are sent to the email address provided at the point of placing your order. If you have not received the email containing your eVoucher, please check your spam and junk folders. If you have still not received this and your order has a status of “Dispatched” in your “My Account” area, please contact showtime@dvcompany.com with your order reference and our team can ask for this to be re-issued to you.
  • Physical products – If you have not received your physical reward after 14 working days of the dispatch date, please check any tracking information provided in your “My Account” area. If you can still not locate the reward or you do not have tracking information, please contact showtime@dvcompany.com and our team will be able to provide more information on the delivery of your order.

Q. Can I cancel my order?

View answer

Log into your account and click on your order history.  If a current order is still showing as pending it may be possible to cancel it – please email enquiries@my-rewards.com with the order details.  If an order is shown as despatched, it will not be possible to cancel it.

Q. What if my reward is faulty on arrival?

View answer

If your reward arrives faulty or damaged please contact showtime@dvcompany.com with your order reference and proof of damage / fault within 24 hours of delivery. Our suppliers are only able to replace damaged or faulty rewards if we are notified within 24 hours of the delivery date and any claims made outside of this period may incur additional fees, which will be deducted from your points balance or invoiced to you directly for payment.

Q. What if my reward becomes faulty at a later stage?

View answer

If your reward develops a fault after 28 days of receiving you will need to raise a claim directly with the manufacturers of the product to resolve this. Please contact showtime@dvcompany.com as soon as possible and our team will be happy to request a proof of purchase from our suppliers to assist you with your direct claim.

Q. I have received the incorrect item, what can I do?

View answer

If you have received an incorrect item for your order please contact showtime@dvcompany.com within 48 hours of delivery with your order reference and images of the product received. Our team will contact the relevant supplier to arrange collection and replacement of your order. We ask that you please do not open the incorrect item you have received if possible.

Q. I’ve changed my mind; can I return my reward?

View answer

  • eVouchers – Due to the nature of the product, you are unable to return eVouchers once they have been processed.
  • Gift Cards – To return your gift card or physical voucher, please contact showtime@dvcompany.com within 14 days of receipt and our team can contact the supplier to process your return, providing the card has not been used. Please note that you will not be refunded for the cost of the original delivery and you may need to return the gift card or voucher to the supplier for your refund.
  • Physical products – We can accept returns requests for physical products provided they are unused and in a re-saleable condition. Returns are however subject to collection and restocking fees which will be deducted from your points balance or invoiced to you directly for payment. Fees will vary depending on the supplier of the item and for more information please contact showtime@dvcompany.com with your order reference for further details and assistance. Once an item has been returned you will be refunded for the cost of the item only and will not be refunded for any original delivery fees.

Please note that certain products are exempt from return such as personal accessories including but not limited to sunglasses and jewellery etc. Details will be provided in the product description so please make sure to check this before placing your order if in doubt.

Q. Why has my gift card not been loaded?

View answer

Many of our gift cards are dispatched unloaded and we ask that you allow up to 24 – 48 hours from delivery for this to be activated. If, however you have tried to use your gift card after this time and have been advised by the retailer that the gift card has either a zero or incorrect balance, please contact showtime@dvcompany.com as soon as possible and our team can raise this with the relevant supplier.

You can also check the balance of some of the gift cards online or by calling the number provided on your gift card. If in doubt, please use these methods to check the balance on your gift card before use.

Q. How can I contact Showtime Rewards?

View answer

You can contact Showtime Rewards by emailing showtime@dvcompany.com. Our office hours are Monday to Friday 9am – 5.30pm (UK) excluding Bank Holidays and we aim to respond to all queries within 24 hours. Where a query cannot be resolved the same day, our team will provide updates every 1 – 3 working days until your query has been resolved.

Q. When may I incur additional delivery fees?

View answer

  • Corrections to addresses – If you have placed your order and have noticed that your delivery address was entered incorrectly, please contact showtime@dvcompany.com as soon as possible with your order number and correct delivery address so that our team can raise this with the relevant supplier. If your order could not be cancelled before the address has been updated, there may be additional delivery fees incurred to reship your order to the correct address. Please contact showtime@dvcompany.com for more information.
  • Country errors – If you have requested an order to be shipped to a delivery address which is different from the country registered to your account, you may be charged for the additional shipment fee which will either be deducted from your points balance or invoiced to you directly for payment.  If these fees cannot be covered then we may ultimately have to cancel your order and refund you the points.
  • Could not be delivered – If your order could not be delivered to your specified address and this has been returned to our supplier, you may be charged for a restocking and reshipment fee which will either be deducted from your points balance or invoiced to you directly for payment. 
  • Customs fees – Where possible customs fees are directed back to our suppliers, however if there is an occasion where customs fees are required on delivery, please contact showtime@dvcompany.com as soon as possible and a member of our team will be able to advise you further.

Q. How does the sale of the Principal properties affect your Showtime Rewards account?

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